The Latest Fan Mail about Stephanie
 Kelly says:
I would like to take this time to complimant you on two of your employees.
On Friday I had an appointment with Stephanie for a trim and highlights. This was my second time with Stephanie but my first experience with her doing my highlights. I was very pleased with the way she cut and styled my hair, and trusted that she would do a great job with my highlights as well.
Unfortunately after I returned homw, and came into contact with my family, friends and coworkers during that week, I realized that it was not noticable that the highlights had been done. I am not one to complain, and did not wat to offend Stephanie, so I hesitated calling at first. When I eventually called, I spoke with Stephanie directly, and she dealt with me in an extremely polite and professional manner. Without question, she scheduled me for the first convenient time for me to come in and have the highlights done again at no cost.
As I was approaching the appointment, as you can imagine, I was a bit nervous about seeing Stephanie again, as well as your staff. I did not want to be considered that "difficult client"! My concerns vanished as soon as I walked in the door and was greeted by your friendly receptionist, Melissa.
From the moment the appointment began, I was given the royal treatment as if the first appointment had never happened. Both Stephanie and Melissa were extremely courteous and most importantly made me feel very comfortable in a situation which could have been very awkward.
Needless to say, I am very pleased with my highlights, and will most definitely continue with Stephanie as my stylist. I have been in the customer service business throughout my career and I can honestly say that it would be a pleasure to have worked with Stephanie and Melissa. they certainly have set your standards high and I will feel comfortable in the future referring clients to Face Value.
Sincerely,
Kelly
Services by: Stephanie Rittenhouse
Designer
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The Latest Fan Mail about Lucinda
 April says:
Hi Lucinda,
I wanted to thank you for doing a wonderful job doing hair and makeup on my wedding day. I was so happy with my hair and makeup - the curls lasted all night! My bridesmaids and mom look beautiful too - the girls you brought to help you out were absolutely great! You really went above and beyond to help us out and I really, really appreciate it! Below is a link to some pictures so you can see how everything turned out. Thanks again for your help!
click here to see photos from April's portfolio
Services by: Lucinda Riley
Owner - Bridal Specialist
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What is FV Blogging About Now?
Aveda Has Arrived
Our transition to becoming an Aveda Concept Salon is now in full swing. The complete line of Aveda Hair Color and Hair Care products is now in and our staff and guests alike are loving them. We hope you will make a point to come by soon and see what a difference these wonderful products can do fo ... read more
We Have News & A Great Deal For You
Face Value has some exciting news. We are in the process of becoming an Aveda Concept Salon with all of the great Aveda products and services that go with that. The conversion is underway and during this time we are offering some great deals on our current products including Lanza, Ouidad, Image ... read more
Is it Charlottesville Family Favorites Time Again?
You, our loyal fans have really supported us each year in this contest for Best Salon (and Barbershop) and we hope we can count on you again. It makes us so proud when we can see the support of our fans and hopefully you are proud of the fact that your salon is so highly respected. ... read more
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Our FV Star Performer is Will Rosson
Title: Educational Director - Ouidad Certified
Birthday:
Favorites: Music: , Candy: , Flower: , Food: , Color: , Coffee:
Will is a Master Stylist with over 20 years of experience. He is also a Ouidad certified stylist and is additionally certified as a Ouidad Trainer. Will was trained in the Pivot Point method. One of the main purposes behind Pivot Point's techniques in cutting hair is to cut it in such a way that all faces acquire the "ideal" oval shape. He has also trained extensively at Vidal Sassoon, Bumble and Bumble, Tony and Guy and Graham Webb acadamies. He is certified to perform Keragreen smoothing treatments.
Some of Will's specialties are Multi-tonal highlights, natural looking blondes, precision short cuts, super smooth blowouts and smoothing services.
Will is the Face Value Educational Director for technical skills training.
Will says when he is away from the salon he likes to travel, spend time with friends at the beach, loves to dance, and loves animals. Especially Mr. Bently, his new golden-doodle.
read more about Will ...
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